Meet the Hedgehog Family, pack includes: Father Mortimer, Mother Eleanor, Brother Maxwell & Sister Abigail.
Father Mortimer Bramble is the Sylvanian tailor. He makes all the clothes for everyone in Sylvania. He loves sewing while gently rockin in his rocking chair.
Mother Eleanor Bramble designs and makes all the special Sylvanian costumes like wedding outfits and Sunday best clothes.
Sister Abigail Bramble likes designing clothes. She's especially good at designing dresses and frocks for herself which, if she is good, Mortimer and Eleanor make for her.
Brother Maxwell Bramble is learning how to be a tailor like his dad. He's particularly good at measuring up materail, but he can't play with the needles and scissors as these can be dangerous.
Delivery is $9.90 per order.
We aim to dispatch all orders we receive by 3pm (Sydney time) the same day if the items are in stock. If an item is not in stock we can normally get it in within 24-48 hours.
Orders are sent with Australia Post eParcel. All orders must be signed for. If the courier driver is unable to obtain a signature from someone they will take the order to the nearest post office where it can be collected. It is not possible for a parcel to be left without a signature.
Estimated Delivery Times
Sydney - 1-3 business days
Regional NSW - 1-6 business days
Canberra - 1-4 business days
Melbourne - 2-4 business days
Regional Victoria - 2-6 business days
Brisbane/Gold Coast - 2-4 business days
Regional QLD - 2-7 business days
Adelaide - 3-5 business days
Regional SA - 3-7 business days
Perth/WA - 5-7 business days
Tasmania - 4-7 business days
NT - 5-7 business days
The delivery times above are estimates only and can vary.
ORDER PICK UPS
Orders may be collected from our office at Level 6, Suite 105, 330 Wattle St, Ultimo in Sydney between 9am and 5:30pm Monday to Friday. Please place your order online, by phone or email and we'll contact you once your order is ready to collect. Please wait until you are contacted before picking up your order.
CHANGE OF MIND RETURNS
We want you to be completely satisfied with your purchase. Therefore, if for any reason you are not happy with a product, you may return it to us within 30 days of receipt for a full refund of the goods value. Returns will only be accepted for items that have not been used and are in their original packaging. Shipping and handling charges are non-refundable.
To request a change of mind return please email firstname.lastname@example.org with your invoice or order number. We'll email you back with the address to send your return to.
We suggest you send your return parcel via registered post so that it can be traced. We're unable to refund items that are lost in the mail. You are responsible for all return freight charges. You'll be refunded for the product once we have received the item back. Please allow up to 7 days for returns to be processed.
If an item is received faulty then we'll gladly replace or refund it provided you contact us within a reasonable time. Please email email@example.com with details of the fault and if possible include a photo.
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