How to Order

You can order from Sylvanian Families Online using one of the following methods: 

Order from our web site 24 hours a day

Monday to Friday: 9am - 5pm (Sydney time)
(02) 9211 2755


Online Retail Group Pty Ltd
PO Box 850 
Broadway, NSW, 2007 

How To Pay
We accept payment by PayPal, Visa, MasterCard, ZipPay or direct deposit. 

Delivery Details
Delivery is $9.95 per order.

Please allow 1-7 days for delivery depending on your location.  If you need an item urgently please contact us before ordering to ensure that your order will arrive in time.

Orders may also be collected from our office at Level 6, Suite 119, 330 Wattle Street, Ultimo in Sydney. We're open 9am-5pm Monday to Friday. Please place your order online, by phone or email before coming in so that we can have your order ready for you. It is not possible to purchase directly from the office so please ensure you order before coming in. We'll contact you as soon as your order is ready to pick up.